RETURN TO LOGIN

CONTACT HELP DESK

How do I obtain assistance with the AF Portal?

To avoid call center delays, please use this online form to request AF Portal Help Desk service. Your request will automatically be entered into our service request tracking system. Before you submit a request for assistance, we highly recommend that you utilize all of our self-help tools listed below.

Users who have forgotten their usernames or passwords should use the account reset tool.

Common login problems you can resolve yourself:

  • The username format for the AF Portal is firstname, dot, middle initial, dot, last name (i.e. Fred.E.Snuffy).
  • The AF Portal password is case sensitive, so be sure you turn off the caps lock feature of your keyboard while entering your password.

Self Help:

Contact Us:

  • Submit online request (1-3 Business Day Processing Time) - This link is for CAC Users Only
  • For 24/7 support with a live agent, please contact the Field Assistance Service:
    DSN 596-5771 opt 7 (Country Code 312)
    Commercial (334) 416-5771 opt 7
    Toll free (877) 596-5771 opt 7
DoD Service Portals: AKO/DKO | MarineNet | Navy Knowledge Online
You are accessing a U.S. Government (USG) Information System (IS) that is provided for USG-authorized use only. By using this IS ( which includes any device attached to this IS), you consent to the following conditions:
  • - The USG routinely intercepts and monitors communications on this IS for purposes including, but not limited to, penetration testing, COMSEC monitoring, network operations and defense, personnel misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations
  • - At any time, the USG may inspect and seize data stored on this IS.
  • - Communications using, or data stored on, this IS are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any USG authorized purpose.
  • - This IS includes security measures (e.g., authentication and access controls) to protect USG interests--not for your personal benefit or privacy.
  • - Notwithstanding the above, using this IS does not constitute consent to PM, LE or CI investigative searching or monitoring of the content of privileged communications, or work product, related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants. Such communications and work product are private and confidential. See User Agreement for details.